Shipping policy
Shipping times:
Most orders will ship within 2-5 business days and should arrive at your doorstep in approximately 2 weeks. Orders may occasionally take longer, especially during the holidays and busy times of the year.
Customers must allow at least 3 weeks from the date the package was shipped before making a missing package claim. Any claims made before 3 weeks have passed will not be accepted.
Shipping rates:
Depending on which titles you order, your order may be split into two separate shipments. Here are the shipping costs:
- Red Wolf Press books ship for a flat rate of $5, no matter how many books you order.
- All other titles ship for a flat rate of $7, no matter how many books you order.
- If you order a mix of Red Wolf Press titles and other titles, you will be charged $12 for shipping ($5 + $7).
Missing packages:
We are unable to issue refunds for stolen or missing packages.
Customers have the option of adding Route shipping insurance to their order during checkout. If you opted to add the Route insurance to your order, please follow their instructions to make a claim.
If you did not add Route insurance to your order, we are unable to issue a refund for a missing package.
If you believe you are the victim of a porch pirate, please contact your local police department.
Damaged items:
If your item arrives damaged, please initiate a return by contacting us at support@redwolfpress.com.