FAQ
Don't see the answer to your specific question below? Reach out to us and we'd be happy to help you!
Returns
Do You Accept Returns?
Good to Know:
- Returns are accepted for 14 days
- Customer provides return shipping
- 10% restocking fee
- No final sale items or digital items
For physical items, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@redwolfpress.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.
You can contact us for any return questions at support@redwolfpress.com.
We cannot issue refunds for missing or stolen packages. Please see our shipping policy for more information.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
What If My Order Is Damaged?
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can make it right.
What Items Can't Be Returned?
Digital items like ebooks, PDFs, downloads, printables, virtual classes, and any other digital good, cannot be returned for any reason.
Additionally, the following items cannot be returned: perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), or personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Can I Exchange an Item?
To exchange an item, you will need to return the item you have, and once the return is accepted, make a separate purchase for the new item.
When Will I Get My Refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@redwolfpress.com.
We cannot issue refunds for missing or stolen packages. Please see our shipping policy for more information.
Shipping
What Are Your Shipping Times?
Most orders will ship within 2-5 business days and should arrive at your doorstep in approximately 2 weeks. Orders may occasionally take longer, especially during the holidays and busy times of the year.
Customers must allow at least 3 weeks from the date the package was shipped before making a missing package claim. Any claims made before 3 weeks have passed will not be accepted.
What If My Package Gets Lost or Stolen?
We are unable to issue refunds for stolen or missing packages.
Customers have the option of adding Route shipping insurance to their order during checkout. If you opted to add the Route insurance to your order, please follow their instructions to make a claim.
If you did not add Route insurance to your order, we are unable to issue a refund for a missing package.
If you believe you are the victim of a porch pirate, please contact your local police department.
Where Do You Ship?
We ship to the continental United States.
If you live outside of that area, you can still order many of our books through your favorite online retailers such as Amazon and AbeBooks.
Submissions
Can I Submit My Manuscript to Red Wolf Press?
We are not accepting manuscript submissions at this time.
All of our books are developed in-house, and we work with freelance creators as needed to complete each title.
If you are a freelance writer interested in work-for-hire projects, you can get in touch by emailing submissions@redwolfpress.com.
Can I Submit Illustrations or Designs to Red Wolf Press?
Artists, illustrators, and designers are welcome to submit their portfolios for consideration. Please email a link to your portfolio to submissions@redwolfpress.com
To be considered, artists need to be able to accurately portray children, teens, and wildlife.
*We are not interested in AI generated artwork at this time.
How Can I Get My Book Featured On a Reading List?
If you are a published author of a book for children, you are welcome to tell us about it by emailing our review team at reviewkidsbooks@gmail.com.
Submitting a book does not guarantee coverage. However, if your book fits the theme of a list, we will consider including it.
There is no charge to submit a book for possible inclusion in a reading list.
Do You Pay Your Creators?
Yes! If we hire you to work for us, we will pay you for it.
Any work completed is considered work-for-hire. Pay varies depending on the scope and complexity of the project.
For Reviewers
How Do I Join the Red Wolf Press Review Team?
If you're interested in becoming a reviewer for Red Wolf Press, sign up for our email list to learn of review opportunities as they arise.
What Does a Reviewer Do?
When we release a new book, we often ask reviewers to read it and post a review to various online retailers and social media sites.
Posting a review is voluntary. However, we ask that you only sign up to review a book if you have a genuine interest in the title and have the time to read it and post the review.
What If I Don't Like a Book?
We understand that sometimes, you don't click with a book.
If you don't like a book, you are under no obligation to post a review. You can let us know that the book wasn't for you by filling out this form.
Where Should I Post My Review?
If you liked a book and want to post a review, please consider these sites:
- Red Wolf Press
- Amazon
- Goodreads
- Walmart.com
